Returns and Refund Policy

At Dusty Crates, we're passionate about providing high-quality vinyl records and exceptional customer service. We understand that sometimes issues may arise, and we're committed to resolving them fairly.


Refund Policy

We offer refunds in the following situations:

1. Faulty or Damaged Records: If you receive a damaged or defective record, please contact us within 7 days of delivery. We'll provide a full refund or replace the item.
2. Out-of-Stock Items: If we're unable to fulfill your order due to stock unavailability, we'll issue a full refund.

No Returns

Please note that we don't accept returns for:

- Change of mind
- Minor scratches or surface noise (vinyl's natural characteristics)
- Personal preferences

Refund Process

To initiate a refund:

1. Email dustin@dustycrates.co.nz with your order number, reason for refund, and photos of faulty records (if applicable).
2. Allow 3-5 business days for processing.
3. Refunds will be issued through the original payment method.

Additional Information

- Refunds don't include shipping costs.
- We reserve the right to decline refunds for repeated claims or abuse.
- Records are graded according to industry standards (e.g., Goldmine Grading System).

Contact Us

For questions or concerns, please email [contact email] or visit our contact page. We're committed to resolving issues promptly and keeping the vinyl love alive!